Refund policy

Online orders only. This policy covers purchases made on slowride.com. Purchases made in our Slowride retail stores follow the store's own policy.

Exchanges and store credit

We offer an exchange or online store credit on eligible items. We don't offer cash refunds.

• Email us at donovan@slowride.com within 14 calendar days of delivery to get a return authorization. Items sent back without one, or after 14 days, can't be accepted.
• Items must be new, unworn, unwashed and unaltered, with all original tags attached and no signs of wear or damage. No smoke, cologne/perfume smell or pet hair.
• Some items can't be returned, or have a different return window. If so, it says so in that item's description.
• Exchanges are confirmed once we receive and inspect the item.

Shipping costs

Original shipping charges aren't refunded. You pay for return shipping, and for shipping on the exchange. We recommend a trackable service: we're not responsible for returns lost in transit without proof of delivery.

Damaged or wrong item

If your order arrives damaged, or we sent the wrong item, email donovan@slowride.com within 14 days of delivery with your order number and a photo, and we'll make it right.